Coast is an occasion wear retailer based in the UK.
Reasons to contact Coast Customer Service:
- To track an order you have placed online.
- To find your nearest Coast store.
- To report a late/missing delivery.
- To make a stock enquiry.
- To return an item.
- To make a complaint about customer service.
|Head Office||0844 826 8383|
|Customer Service||0844 826 8383|
Coast Opening Hours
|Customer service||Monday – Friday 8am – 8pm excluding bank holidays
Saturday 9am – 1pm
Coast Head Office
Stanton Harcourt Industrial Estate
Coast focuses on fashion forward, premium pieces of occasionwear. You’ll be able to find individual items such as tops, skirts, dresses and jackets, as well as trousers and jumpsuits. Coast aims to design clothing which is sophisticated yet contemporary. You will be able to find outfits for all occasions, such as weddings, proms, black tie events and bridesmaid duties. Coast provides quality womenswear, which is an investment to add to your wardrobe.
Coast also stocks a range of accessories, such as bags, hair accessories, jewellery, scarves and wraps as well as gifts.
Coast clothes range in sizes from 6 to 18, making them accessible to all women. You’ll also be able to see product reviews from other customers, to see how they style their outfits.
Popular Questions About Coast
Who owns Coast stores?
Coast Stores are owned by Aurora Fashions, a holding company which also owns Oasis.
Where are Coast stores?
Coast has a large number of stores, both as standalone stores and concessions within department shops such as Debenhams.
Which Coast stores stock bridal?
If you are looking to purchase a Coast bridal outfit, be it a dress or two piece, you will be able to find the full range online. Alternatively, some of the larger stores should have bridal products. You can always ring the phone number on this page to double check with a store before you visit.
Are Coast sizes generous?
Online forums debate the fit of Coast dresses. Some people believe they tend to be on the bigger side, whilst others believe the sizes are smaller. The best way to see is to try on your normal size, a size bigger and a size less to see what fits best.
Delivery & Returns
There is a range of delivery options available to you when you order from Coast. They are as follows:
- Standard Delivery- Free for orders over £100, deliveries take between 3-5 working days.
- Nominated Delivery- Choose a day for the item to be delivered.
- Sunday Delivery- Have your item delivered on a Sunday.
Delivery is also available to Ireland, Europe and other international countries.
For returns, you have 28 days following the date of dispatch. If the item that you purchased is from the sale, you’ll have 14 days to obtain a full refund. Items must be unworn and in a condition to be resold.
For an immediate refund, you are able to return items to a Coast store.
If you opt to return via the post, you can expect a refund within 18 days.
For orders by Doddle, the wait is around three days, whilst you can expect Collect+ returns to take around seven days to process.
Student discount is offered by Coast at certain points of the year. You must have an NUS card to be eligible.
There are two options available when you purchase a Coast Gift Card. You could purchase a physical gift card, which will be delivered by post. Alternatively, you can purchase physical gift cards in store. You could also send a gift voucher directly to the recipient’s phone.
Does Coast offer click and collect?
Coast does not currently offer a collect from store service, but is working on doing so in the near future.
Can you advise me which size to buy?
Coast has a size guide which is available to view online, which will help you to ensure you order the correct size.
Why is the promotion code I entered not working?
Here are some of the reasons why your promotion code may not work:
- Only one promotion can be used per order.
- The promotion may only be valid for a specific transaction/payment method.
- Promotions might exclude a certain product, such as sale items.
- The promotion code has expired.
Can I amend or cancel an order?
Unfortunately, once Coast processes an order, they are unable to amend or cancel it. If you no longer want the item, you’ll have to return it to get a full refund.
Does Coast offer a personal styling service?
The service isn’t available online, however the Oxford Street, Trafford Centre, Liverpool One, Leeds Trinity and Westfield stores are able to offer this service.
Coast is always looking for bright, talented people to join the team. You could get involved at head office level, such as working in buying or merchandising, or on the shop floor as a sales advisor or branch manager. Coast likes to encourage internal promotions, so twice a year you will get the opportunity to discuss progress and career development with your line manager. The retailer also offers a generous benefits package across both head office and retail.
For more about Coast careers, visit the Coast website.
The history of Coast can be traced back to 1996. Since then, the company has won several prestigious industry awards, such as Rising Star at the 2003 Retail Week Awards. As a result, Coast has become one of the most successful womenswear occasionwear brands.
In the UK, Coast has 52 individual stores and 184 concessions within department stores such as ASOS. Internationally, the brand has 46 stores and is constantly aiming to grow.
Lastly, the store in Leeds has been developed to showcase an interior concept. This is because it has flattering lighting, complimentary fabrics and luxury furniture, all of which add up to the ideal art deco backdrop for the Coast collections.
Finally, for more information about Coast products and services, call the contact number on this page.