0844 826 8388

Primark is a budget fashion & homeware retailer, originating from Ireland.

Why would I need to contact Primark Customer Services?

  • To find your nearest Primark store.
  • To make a stock enquiry.
  • To enquire about getting a refund.
  • To make a formal complaint about an item or a customer service experience.
  • To purchase a Gift Card or find out the remaining balance of a gift card.
  • To find out how to care for a particular garment.
  • To get more information about Primark careers.

Primark Numbers:

Primark Phone Number
Head Office 0844 826 8388
Customer Service 0844 826 8388
Complaints 0844 826 8388

Primark Opening Hours

Department Opening Hours
Customer Service 9.00am-5.00pm

Primark Head Office

Department Address
Head Office Primark House

41 West Street

Reading

Berkshire

RG1 1TZ

Clothing

Primark is famous for its range of affordable clothing. This includes womenswear, menswear and kidswear. You can choose from dresses,t-shirts, coats and activewear. Some of the clothing is branded by the likes of Disney, or popular film franchises such as Harry Potter and Star Wars. You can also purchase a range of shoes- for example, trainers, sandals and high heels.

Home

Primark has a homeware department. Here, you can purchase bedding, interior decorations, storage and kitchen products.

Beauty

Primark has a range of beauty products, which includes: makeup, makeup tools such as sponges, tweezers, false eyelashes, stick on nails, makeup bags and mirrors.

Stores

Primark has almost 300 stores across the UK, Europe and the USA. Here are some of the larger UK store locations:

  • Oxford Street (West), London
  • Leeds Trinity
  • Manchester Market Street
  • Belfast Castle Street
  • Glasgow Argyle Street
  • Cardiff Queen Street
  • Aberdeen Union Street
  • Plymouth Drake Circus
  • Liverpool Church Street

Popular questions about Primark

Which Primark is the biggest in London?

The biggest Primark in London is the one near Tottenham Court Road on Oxford Street. It is over 80,000 sq ft over four floors.

What’s Primark called in Ireland?

In Ireland, Primark is known as Penney’s. It’s exactly the same company, just a different brand in Ireland.

Primark: How many stores in UK?

There are over 300 Primark stores in 11 countries across Europe and America, with the majority based in the UK. For instance, in London alone there are 60 stores.

To find your nearest store, call the Primark contact number.

Are Primark Beauty Blenders good?

Beauty Blenders are a cult makeup sponge, used by bloggers and makeup artists. Recently, Primark released its own version retailing at £1.50. Bloggers have been praising the sponge for its physical likeness to the original Beauty Blender, but say that the sponge soaks up too much product and doesn’t blend as perfectly as the more expensive counterpart. Bloggers advise trying the Real Techniques Complexion Sponge if you are unsure of paying Beauty Blender prices, but if you just want to try a sponge application the Primark sponge may be a good gateway.

Primark: How to make a complaint?

If you need to make a complaint to Primark, there are a number of methods that you can use. You can call the phone number at the top of the page, contact Primark on social media, use the website contact form or write to them using the address in the table at the top of the page, for the attention of customer services.

Primania

Primania is an online lookbook where you can upload photos of yourself wearing Primark items. Other users can then give you ‘Primarks’ based on how much they like your outfit. You can wear other brands in the photo, as long as Primark is the main focus.

Ethics

In the past, concerns have been raised about how Primark can continue to provide customers with affordable products in an ethical manner. As a result of this, Primark now has a section on its website dedicated to ethics. The retailer has partnered with the Business for Social Responsibility to help provide factory workers with healthcare and education. Primark also has a dedicated team for environmental sustainability. For the factories in the likes of Bangladesh, Primark individually inspects every factory to ensure that it meets safety and workplace standards.

95% of Primark stores also use Building Energy Management systems to monitor light and temperature, effectively reducing energy systems.

Primark FAQs

If I have a faulty item, do I need a receipt to return it?

If the item is discovered to have a manufacturing fault, you don’t need your receipt to return it.

Can I get a refund/exchange without a receipt?

No, you must have a receipt. The item must also be in a saleable condition with the tags attached.

Where can I purchase a Primark gift card?

Gift cards are available for purchase online or in any Primark stores. It will be valid for two years from the date that it is activated and you can check your balance online.

How can I find out if a store has a product that I’ve seen online?

You can call the store directly and they will be happy to assist you. Alternatively, you can call the contact number on this page to reach customer services, who may be able to tell you if the story has had or is expecting delivery of the item.

What is the largest amount that I can put on a gift card?

You can put up to £200 on a gift card. The minimum amount is £5.

About Primark

Primark opened its first store in Dublin in 1969.The store opened under the name Penneys, and all 38 Irish stores still have this branding. The first UK store opened in 1973 in Derby and today, the company has 161 Primark stores across the UK. The first European store opened in Madrid in 2006; Primark now has 35 European stores. The Netherlands, in particular, has 5 Primark stores. The first French store opened in 2013 in Marseilles, followed by two in Paris the following year. In 2016, Primark will open its first store in Italy. The first USA store opened in 2015 in Boston.

Primark has several sub brands; Early Days, Rebel, Young Dimension, Atmosphere, Ocean Club, Denim Co, Secret Possessions and Cedar Wood State.

For more information about Primark, its stores and brands, call the contact number on this page.

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