0844 8268 389

Secretsales.com is a flash sale website, which sells designer goods at discount prices.

Reasons to use the Secretsales.com Contact Number:

  • To report a late/missing delivery.
  • To return an item or ask for a refund.
  • To report an issue with payment or an overcharge.
  • To make a complaint about customer service.

Secret SalesNumbers:

Secret Sales Phone Number
Head Office 0844 8268 389
Customer Service 0844 8268 389
Complaints 0844 8268 389

Secret Sales Opening Hours

Department Opening Hours
Customer Service 9am to 5pm, Monday to Friday

Secret Sales Head Office

Department Address
Head Office SECRETSALES.com
Newcombe House
45 Notting Hill Gate
London W11 3LQ

How does Secret Sales work?

Secret Sales launches new sales every day of the week from well known brands. The sales always have discount between 30-70% off. Each sale lasts for four days and is made up of hundreds of well known brands, such as Michael Kors, Vivienne Westwood, Ray Ban, Kate Spade and Calvin Klein. The website also has sales on household brands such as Beats by Dr. Dre, Pebble Smartwatches, Tower Cookware and Jocca Storage.

As there are new sales everyday and they only run for a short period, Secret Sales advises that you sign up for the daily email alerts.

The reason Secret Sales can give customers such drastic discounts is because they only place orders with factories after the sale has ended. This means that items can take up to two weeks to arrive. Some sales have a ‘speedy 3-5 day delivery’ sign, which means you will be able to get your items faster.

Popular questions about Secret Sales:

What time does Secret Sales start?

Secret Sales flash sales start times vary. You’ll always find the start date and time on the banner which is advertising the sale.

What are Secret Sales loyalty points?

Each time you shop on Secret Sales, you earn points. You can save up your points and you’ll get money off vouchers to spend next time you shop. For every £1 that you spend, you will receive 5 points. For every 500 points, you’ll get a £5 voucher which will be valid for three months and can be used as payment for your next purchase. You earn points with every purchase so it is easy to build them up if you are a regular customer.

How does Secret Sales work?

Secret Sales works by negotiating great deals directly with suppliers. Often, designers produce more stock than they can sell, so Secret Sales purchases the excess and sells them on to customers through the method of flash sales. Orders are only placed from the supplier once the sale has ended.

How to unsubscribe from Secret Sales?

You can unsubscribe from Secret Sales emails by clicking the unsubscribe button at the bottom of one of the emails- you’ll be taken to a confirmation page where you can confirm that you wish to unsubscribe from the emails.

If you are having difficulty unsubscribing from Secret Sales emails (as some people on social media have reported) contact customer care using the number on this page and they’ll be glad to assist you.

Outlet

Secret Sales has an outlet section, where products are guaranteed to be delivered within 3-5 days. The brands featured in the outlet vary, but currently include the likes of Hunter, Alexander Wang, Chanel, Lanvin, Alexander McQueen, Jimmy Choo and Stella McCartney.

Products can vary from handbags, shoes, sunglasses, homeware, beauty and outerwear.

Delivery

Delivery costs can vary depending on how many sales you order from.

  • From one sale- £4.95
  • Two sales- £5.95
  • Three or more sales- £6.95

Secret Sales also delivers to the Republic of Ireland and internationally.

Returns

The Secret Sales returns policy is as follows: any items to be returned must be sent back in an unused and resaleable condition, within a 14 day period. You can return an item using the Secret Sales website. Simply follow these steps:

  • Use the create a return button and follow the steps to create a returns authorisation number.
  • Ensure that this number is clearly written on the returns label.
  • Include the dispatch note with a reason for why you wish to return the item.
  • Retain a proof of postage when you send the item.

Once your return has been received and processed, you will be sent an email.

Exchanges are not possible due to the unique relationship between Secret Sales and their suppliers.

If your item is faulty, or experiences a manufacturing fault within 6 months of purchase, your item could be returned to Secret Sales. However, if they cannot repair or replace the item, you will receive a refund.

Secret Sales FAQs

Can I change my order once it has been placed?

Unfortunately, you can’t change an order after it has been placed. Instead, you must place a new order or return the item once you have received it.

Why are some items marked as reserved?

This means that a customer has the item in their bag. They have 20 minutes to check out and purchase the item, or it becomes available for sale again. So, if you have your eye on a specific item which is marked as reserved, keep watching as it may become available once again.

Do I get rewards for inviting a friend?

Yes, Secret Sales has a reward scheme for referring friends. Submit your friend’s details and Secret Sales will send them an email invitation. Once they register and make a purchase, you will be sent a £10 gift voucher to use on the site.

About Secret Sales

Secret Sales was founded in 2010 by two brothers. Today, the website has grown, with over 100 members of staff and therefore, large headquarters in Notting Hill, London. The website has benefited from a range of investors, such as Pentech Ventures, Partech International and Connect Ventures. Consequently, these investors make up the board of directors, who are committed to growing the company and supporting it further.

Lastly, the brand has recently been chosen by the Government to take part in a new initiative- Future Fifty. As a result, this new incentive will help improve the shopping experience for customers.

For more information about Secret Sales, call the contact number on this page.

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