0845 602 1073

Here they will be able to assist you with anything regarding purchases in store, shopping online, problems that may have occurred whilst shopping with House of Fraser, as well as many more inquiries you might have. You can use this number to find out your nearest store, the opening times of that store, as well as the departments and services that operate at that store.

You can use this number to find out your nearest store, the opening times of that store, as well as the departments and services that operate at that store.

Customer services

When you ring this number they will be able to assist you with any problems you might have whilst shopping in-store or online with the department store.

Using this number will give you direct access to people who will be able to log any customer service problems that occurred whilst in store, whether it was a praise for a staff member, problems with the store layout, etc.

Complaints

This is the number that will take you directly to House of Fraser complaints team who will be able to assist you with the problem. The complaints team at House of Fraser will be able to help with your complaint regarding stores, online shopping, the recognition card, online furniture, Plevin (excessive PPI commission) and PPI checker.

When you call this number they will log the complaint and take further action to have it resolved. This can typically take some time to do, so don’t expect that the complaint will be resolved with one phone call, as they will need time to investigate. If you would prefer independent advice on getting your complaint with House of Fraser solved, you can visit Resolver who will be able to assist you further.

Delivery and Returns

When you phone the number you can ask about their delivery services they offer online, and they’ll inform you how much each of the options costs. There are a number of different delivery options which include Standard, Nominated Day, Next Day, Same Evening etc. The representative will be able to guide you through the delivery options, explaining costs and you can make a decision as to which is the best option for you.

You can also use this number to speak to the team about any returns you wish to make. Typically you can return your item/s within 28 days of delivery or having bought them, for a full refund. But you can call this number if you have gone past the 28 days, your item is faulty or any other issues regarding your return.

Personal Shopping

These appointments are free to book and don’t require that you purchase anything, but can help find you a perfect outfit or inject some newness into your wardrobe.

The Personal Shopping assistants will be able to help you with styling for a number of occasions, including workwear, a wardrobe refresh, attending a wedding or basics.

Use the number above to book your appointment and get some fashion help from the experts.

Gift cards and Vouchers

Speak to the House of Fraser customer service team on the number 0843 208 5616 to inquire about purchasing gift cards and vouchers. Using this number they will also be able to tell you how much credit is on a card if you have previously purchased one or been given it as a gift. Use this number to also find out how much longer your card is valid for, as they are only valid for 24 months after date of activation or the last redemption, refund or top-up.