0207 756 1000

ASOS Opening Hours

Department Opening Hours
Customer Service 24 hours, 7 days a week

ASOS Head Office

Department Address
Head Office Greater London House, Hampstead Rd, London NW1 7FB, United Kingdom

ASOS is a unique online fashion destination visited by millions of shoppers and fashion lovers around the world every day.

It’s not just about the shopping either – you can use the site’s Fashion Finder section to create and share ideas and inspiration about outfits and trends to elevate your own personal style.

Opening hours for ASOS customer service number

The helpline for ASOS is open from 8am to 9pm from Monday to Sunday, but these are likely to change on Bank Holidays and over the festive period.

Why you might need to call the ASOS contact number

  • I wish to return an item to ASOS
  • My order has not arrived yet
  • My order has arrived and is incorrect or damaged
  • I want to amend details on my order
  • I want to cancel my order

ASOS Customer Service

ASOS will be able to provide you details about your product and provide advice in the event that it is missing. The number for ASOS customer service is also available if your delivery is damaged, incorrect or simply unwanted. Returns must be made within 28 days of the original order.

If you have ordered something from the online fashion retailer and you have made a mistake, call the ASOS customer service contact number. You can amend or cancel an order with standard delivery up to 60 minutes after it has been processed. If you have chosen next day delivery, you will have 15 minutes to make these changes.

ASOS Shipping details

The fashion site ships for free in 240 countries and territories.

You can also get free next day delivery with ASOS Premier – more on that below.

ASOS Womenswear and Collections

ASOS not only sell their much-loved brand, but they also give boutiques the chance to sell new and pre-worn fashion through the Marketplace channel.

The pieces throughout the site are desirable, accessible and in-season, so you’ll have a tough time deciding between what you really need and really just want.

From style advice, stories and inspiration, to more than 75,000 styles available to buy with unbeatable service, ASOS is a true home for fashion lovers.

Each week up to 2,750 new styles go live across the site, and with specialist lines like Curve and Maternity they ensure that great fashion is accessible to everyone.

High street and designer brands on ASOS

Not only can you shop ASOS’ own collection, but there is a carefully selected mix of more than 850 global and local brands; including River Island, Missguided, Boohoo and more.

The ASOS Beauty section also allows you to shop your favourite beauty brands in one place too, everything from St. Tropez, Rimmel to Nars and Korres. From high street to high end, there’s a beauty range for every taste stocked on ASOS.

ASOS Marketplace

This part of the ASOS site provides a platform for boutiques which are small businesses selling their own label, vintage collections or multi brands.

ASOS Marketplace allows you to discover unique brands and vintage fashion, ensuring your style is unique to you.

Here you’ll find the best independent designs alongside quality sourced vintage from hundreds of sellers.

Hardy Punglia, from The Left Bank, says: “ASOS Marketplace has really put my designs on the map. I started selling to the locals in the north of England, now I have customers across the globe.”

If you’re considering setting up your own boutique on ASOS Marketplace it costs £20 per month, and when you make a sale, you’ll pay 20% commission. But with this you’ll get a personal Account Manager dedicated to guiding your boutique to success, and an editable boutique storefront and boutique blog to tailor your boutique to your brand. You can list as many items as you like for free but you must stock a minimum of 15 different styles at all times.

ASOS Premier

The VIP customer membership is an ASOS service you’d be stupid not to sign up for:

ASOS Premier VIP perks include;

  • Free Standard, Next and Nominated Day Delivery (saving up to £5.95 per order)
  • Early access to sales
  • Exclusive sales and offers
  • Every issue of the style-loaded ASOS magazine

All this for just £9.95 year.

What’s not to love?

Popular questions about ASOS

Which countries does ASOS deliver to?

ASOS delivers internationally to a wide range of countries such as Afghanistan, Belgium, Cambodia, Dominican Republic, Egypt, Fiji, Guatemala, Hungary, Israel, Kuwait, Malawi, Nepal, Portugal, Sierra Leone, Tunisia, United States, Vietnam and Zambia. Delivery can take up to 14 days, depending on where you wish your order to be delivered to.

Who delivers ASOS parcels?

The courier who delivers your parcel depends on which delivery method you have chosen. For next day delivery, it is usually delivered by DPD although this may vary by location.

ASOS: When will I receive my refund?

Refunds are sent to the payment method that you used to place the original order within 5 working days of the return being processed.

What ASOS stands for?

ASOS stands for As Seen On Screen, as in the early days the retailer targeted consumers with celebrity influenced fashion that they may have seen on television or in the press.

ASOS Stylists

ASOS now have ten personal stylists, all with different tastes and body shapes to ensure everyone is catered for. If you’re looking for some fashion help or inspiration then head to the ASOS Stylist edits or talk to them on Twitter to get some style advice.

Alternative ways to contact ASOS


You can find ASOS on Facebook here www.facebook.com/ASOS


The Twitter handle @ASOS_Heretohelp is always on hand if you’d like to contact them through social media twitter.com/ASOS_Heretohelp


You can email ASOS through their site here

Head office addresses


ASOS.com - London HQ

Greater London House,
Hampstead Road



Customer Care:

ASOS - Customer Care

Building 2. People building, Maylands Avenue,
Hemel Hempstead Industrial Estate