0344 499 6690

New Look Opening Hours

Department Opening Hours
Customer Service Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm

New Look Head Office

Department Address
Head Office New Look House/Mercery Rd, Mercery Rd, Weymouth DT3 5HJ

Shipping details

There are a wide range of shipping options when it comes to shopping with New Look online. See our brief overview of both home delivery and collections below.

Home delivery

Standard delivery usually takes 2-4 working days and costs £3.99, although you can get it for free with orders over £45. For next day delivery (available in the UK) it costs £5.99 and is free on orders over £75. If you’re looking for Sunday delivery you have to order by 3pm on a Saturday and this costs £5.99 but is free over £75. Delivery to the Channel Islands takes 4-6 working days and costs £3.99 and is free on orders over £45.

How to contact New Look customer services TheFuss.co.uk

Collection options

As well as offering deliveries to homes, New Look also allows collections too, so you can pick up your order, generally for a cheaper price. For a Standard Click & Collect from New Look stores it takes 3-5 working days and is free on orders over £19.99, Next Day Click & Collect must be ordered by 6pm and will be available to collect from 2pm the next day (deliveries are Mon-Sat) this costs £2.99 or is free on orders over £75. If you wish to use Collect+ this takes 2-4 working days costs £3.99 or is free on orders over £45. You can also use Doddle (next day) orders must be made by 6pm and they are available to collect after 2pm the next day (deliveries are Mon-Sat) this costs £5.99 or is free on orders over £75.

Returns policy

New Look are happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase with a valid dispatch note. You can return items for free in UK stores, by post from UK and International addresses, or free returns in the UK via Collect+. It must be noted that exchanges can only be made in store and sale items purchased online can be fully refunded by post or in-store within 14 days. Sale items purchased online and returned to store after 14 days, but before 28 days, are eligible for an exchange or store credit only. Items returned will be refunded for the amount paid. PayPal purchases returned in store will be refunded in the form of a New Look Gift Card.



The New Look story began in 1969 as a single fashion store in the UK. From there, they’ve grown to become a leading fast-fashion brand, with 569 stores in the UK and over 200 across Europe, China and Asia.

At New Look it’s all about interpreting trends and making them accessible. Sourcing suppliers from all around the world means we can buy in to new trends quickly, allowing us to run a fast fashion model with a typical turnaround of design to shop floor in just 13 weeks.

Whether you’re shopping women's, men's or any of their other ranges; Inspire (sizes 18-28), Teens, Tall, Petite or Maternity, the ranges offer a broad width of appeal so that everyone can buy into the latest trends in a way that suits them.

With 800 new products uploaded online every week, they make sure that each time you visit newlook.com there’s something new to excite you.

Popular questions about New Look

Which courier do New Look use?

In 2012, New Look entered into a contract with Hermes for five years. Therefore, the majority of parcels are delivered via Hermes.

Who provides New Look store card?

The New Look store card is provided by Ikano Bank, a Swedish company who issues store cards for companies like New Look, Oasis and Warehouse.

Where is New Look on Oxford Street?

There are two New Look stores on Oxford Street, London. The first is at 203-207 Oxford Street, next to Zara and opposite Office. The second is at 500-502, nearer to Marble Arch and next to Next, which is just across the street to the left.

Are New Look shoes vegan?

Some New Look shoes are vegan. The best way to clarify is to look at the label to see what the shoes are made of. If you're still in doubt, call New Look customer services on the phone number above and they will be happy to assist you.

How to cancel New Look store card?

If you wish to cancel your store card, you'll need to pay back anything you owe within 30 days of saying that you wish to cancel. Your agreement will explain in detail how to cancel the card. You can also contact Ikano Bank directly who will be glad to assist. You also have a right to change your mind up to 14 days after you sign up for the card.

For more about the store card, call the number on this page.


Not only does New Look house their own successful line but they also have other brands both online and in store. Keep your eyes peeled for pieces from brands like AX Paris, Cameo Rose, Mela, John Zack, Blue Vanilla and more.


Alternative ways to contact New Look


You can find all the latest news at the Twitter handle @newlookfashion but if you’re in need of customer service help, it’s best to contact the handle @NewLookHelp


You can also contact them on Facebook at www.facebook.com/newlookfashion


If you wish to email them, then follow the directions on their site here www.newlook.com

Head office address

New Look Customer services
PO Box 782