Lush Cosmetics Customer Service Opening Hours

Days Opening Hours
Monday- Friday 8am-9pm
Saturday 9am-5pm
Sunday 10am-4pm

Lush Cosmetics Head Office Address

Department Address
Head Office Unit 22-23 Dolphin Quays
Poole Quay
BH15 1HU
United Kingdom

Why would I need to call Lush Cosmetics Customer Service?

  • If your order is late or missing.
  • To find out more about the returns process or to chase up a refund.
  • To find out more about a Lush product or service.
  • To find the location of your nearest store.
  • To book an appointment at a Lush spa.
  • To make a complaint about a Lush product or service.

Are Lush Cosmetics vegan?
How are Lush Cosmetics made?
When does Lush cosmetics have sales?

Lush Cosmetics Products

Lush Cosmetics focuses on creating fresh, natural handmade cosmetic products. This includes bath and shower products, cleansers, shampoo, lotions, hand cream, shaving products, deodorants, moisturisers, face masks, teeth products, makeup, perfume and gift sets. Lush is perhaps most well-known for its range of bath bombs. A bath bomb is something that you drop in your bath to create bubbles, often with a coloured or special effect. Bath bombs are made of ingredients such as lavender oil, sandalwood, cocoa butter, and fresh avocado to leave your skin feeling soft and smelling amazing. There is also bath oil which you run under the tap for a similar effect. Bath oils use shea and cocoa butter to hydrate your skin. Lastly in the bath collection is soap, made from natural ingredients such as citrus oils, chamomile, vanilla and peppermint.

For the body

It's important to look after your skin, so what better way to do it than with completely natural products. Lush lotions include Dream Cream, the brand's most popular product which has been hailed as the holy grail for eczema and other skin conditions. If your hands work hard throughout the day, treat them at night with a hand scrub and hand cream such as Salted Coconut. To refresh your tired feet, choose a product such as Go Faster Feet. For a smooth shave try the Five O'Clock Whistle shaving cream. If you want to give your skin a golden glow, try a body tint such as Shimmy Shimmy. Lastly, stay fresh with a deodorant such as T'eo.

Lush Cosmetics Delivery and Returns

For customers in the UK, there are two delivery options. They are as follows:

  • Standard delivery (£3.95)- takes 3 to 5 working days from the date of dispatch.
  • Next day delivery (£6.95)- orders must be placed before 3pm, parcels will require a signature.

Lush Cosmetics can also deliver to the Channel Islands and internationally for a fee.

You have 14 days to return items to Lush. If the items are damaged or faulty, you have 21 days. Call customer services to see if you can return your item to a store.

Lush Cosmetics Spa

Some stores have a Lush spa where you can enjoy relaxing treatments for the mind and body. Here are some examples of the treatments available:

  • The Planets- a full body massage including a palm reading.
  • Synaesthesia- a personalised, sensory full body massage.
  • Validation facial- a facial treatment tailored to you, choose fresh items from the shop floor.
  • Sound bath- Face and head massage with hot and cold stones, ear candles and tuning forks.
  • Hard days night- full body massage with stretching.
  • The spell- a foot massage, hot stones treatment and scalp massage.
  • The good hour- Deep-tissue massage with trigger point techniques and jelly discs.
  • The Comforter- full body massage, hot chocolate body scrub and rose body serum.

There are eight Lush spa locations: Bath, Kingston, Edinburgh, Leeds, London Chelsea, Liverpool, Poole and London Oxford Street.

Lush Cosmetics Party

There are three types of Lush Parties which are ideal for birthday parties or just a special occasion. They are:

Beauty School- One hour 30 minutes- £25 per guest including £10 towards your favourite products

Decide the theme in advance (facial skincare or foot/hand treatments) and you will learn in-depth skincare routines and techniques to practice on each other.

Fun & Games- One hour 30 minutes- £20 per guest including £5 towards favourite products

Tailor-made games to learn about Lush products through play followed by a treasure hunt and quiz.

Happy hour- one hour- £15 per guest with £5 towards favourite products

Ideal for larger groups looking for a private shopping experience. Interactive product experiences and new product launches.

Lush Cosmetics Jobs

There are lots of opportunities to work for Lush around the world. They include careers in the factory in Dusseldorf, in Paris as part of the European team or in Poole at the head office. Here are some of the vacancies currently being advertised:

  • Payroll clerk
  • Warehouse manager
  • Store manager
  • People support manager
  • Lorry driver
  • Financial controller
  • Production operative
  • Documentary director
  • Global motion designer

Popular questions about Lush Cosmetics

Are Lush Cosmetics vegan?

Lush cosmetics is not completely vegan- approximately 80% of the products are vegan but some still contain honey, milk, eggs and lanolin. Vegan products are clearly marked on the packaging. Lush is however, vegetarian.

How are Lush Cosmetics made?

Lush cosmetics are made in spaces that resemble more of a kitchen than a factory. The products are all handmade and each product has a little sticker bearing the face of the person who made it as well as the date that it was made. This helps to reassure the customer that it has been made with love because the worker is proud to display their face on the product.

When does Lush cosmetics have sales?

Lush usually has a sale around Boxing Day, where the company reduces seasonal stock and gift sets. There are usually no other sales throughout the year.

About Lush Cosmetics

Lush was founded by Liz Weir, a beauty therapist and Mark Constantine, a trichologist after they met in a hair salon in Poole. A couple of years later, they decided to start their own business, selling natural hair and beauty products.

For more about Lush cosmetics, call the customer service number on this page.