0333 220 2507

Opening hours for customer services

UK customers looking to call the Topshop customer service numbers would be advised to look at the following opening times:

• 9am to 11pm (UK time) Monday to Friday
• 9am to 6pm (UK time) Saturday & Sunday
• 9am to 5:30pm (UK time) UK Bank Holidays

Why you might need to call the Topshop contact number

• To track an order
• To return an order/item
• To find a store near you
• Report an undelivered item

Topshop Opening Hours

Department Opening Hours
Customer Service 9am and 9pm weekdays

Topshop Head Office

Department Head Office
Head Office Colegrave House 70 Berners Street London W1T 3NL

Shipping details

Standard delivery orders to most areas of the UK should arrive within 4 working days. Working days are Monday-Friday 7am-9pm inclusive, excluding Saturday, Sunday and Bank holidays. If you have requested delivery for a specific day, your order will be delivered on that day.

Exceptions to this are deliveries to AB and DD postcodes, Highlands and Islands and Northern Ireland. Deliveries to these areas will take additional 1-3 working days to arrive.

Generally, international parcels will arrive within 10 working days. However, if you have selected standard delivery and your parcels tracking ID begins with RML we advise that you allow at least 2/3 weeks to account for any postal delays within your country.


Topshop was founded in 1964 as part of Peter Robinsons’ department store in Sheffield. The first independent store was opened in 1970, and later that year a spin-off brand, Topman was created to cater to the male market.

In 2010, the first overseas Topshop store was opened in New Zealand, with branches in Australia, South Africa and the USA following. Topshop’s only flagship store not in the UK is located in New York and Chicago.

There are now more than 300 stores in the UK alone and they ship to more than 100 countries.

Over the years they have built strong bonds with industry insiders and in 2002 they joined forces with NEWGEN, a scheme which allows them to foster new design talent and provide a platform for emerging designers.

Topshop are the style setter and star of your wardrobe, they have gained a cult following in the fashion world, with many celebrities citing the brand as their go-to for casual wear, and fashion bloggers constantly singing the store’s praises. They have a number of in-store brands such as Boutique and the high-end Topshop Unique, a slightly more expensive range which has its own show at London Fashion Week. And let’s not forget their collaborations; think Christopher Kane, Kate Moss and most recently Kendall and Kylie Jenner.

Brands on Topshop

Not only can you get your hands on the gorgeous Topshop collections, but they also stock a wide variety of other brands too, there are pieces from Lavish Alice, Oh My Love, Unreal Fur, Olivia Burton, Jovoanna and much more.

Alternative ways to contact Topshop


The Twitter handle @Topshop is their official page to find out the latest news


You can find Topshop on Facebook here www.facebook.com/Topshop


You can also email Topshop through their help website here: help.topshop.com/

Head office address

The Arcadia Group head office address is:

Colegrave House
70 Berners Street


Popular questions about Topshop

Which courier do Topshop use?

Topshop mostly uses Hermes as their courier, but it can vary depending on the area and which type of delivery you opt for.

What is Topshop Unique?

Topshop Unique is the catwalk fashion arm of Topshop. It tends to be more trend-led and is set at a higher price point.

What Topshop stores sell maternity?

Some larger stores may sell Topshop maternity, but the best place to view the full range is online. If you prefer to try on, you can always call customer services using the number on this page and they will be happy to trace a product in store for you.

Where are Topshop clothes manufactured?

All clothes made for the Arcadia group, including Topshop are made in around 985 factories in 49 countries, including China, Turkey and Romania.

Who does Topshop sponsor?

Topshop's charity partner for this year is Centrepoint. There are an estimated 80,000 young people in the UK who are homeless and Centrepoint offer accommodation, advice and training to them. Topshop is selling three special charm bracelets in aid of the charity. They are £2 each and £1 goes to the charity.

What Topshop jeans are high waisted?

Topshop has several pairs of high waisted jeans. The most popular style is Joni, a super high waisted spray on fit which comes in a range of colours. There is also Jamie and the choice of "mom" jeans, which have become popular in recent years thanks to the 90's grunge trend.

What is Topshop personal shopping?

The Topshop Personal Shopping is a complimentary premium service that is available at certain stores. You can book your appointment in advance on the Topshop website. You'll get one to one style advice and access to new arrivals within a private dressing suite. If your local store does not offer personal shopping, you can still take an online quiz known as My Topshop Wardrobe which will tell you your personal style and give you a curated collection of products just for you.