0345 609 0055

Boots Customer service

Speak to the Boots customer service team on the phone number above for a variety of different reasons, like finding the location of your nearest store and its opening times. Phone them for more information about a Boots product or service. You can also call them for medical advice if you have suffered an allergic reaction to a Boots product or to make a complaint about a Boots product, service, store or employee.

Products and services

With more than 2,5000 stores in the UK, ranging from local community pharmacies to large destination health and beauty stores, their purpose is to help customers look and feel better than they ever thought possible.

The retailer sells toiletries, cosmetics, medicines, electrical beauty items, travel essentials, fragrances, baby items and more. But not only do they sell products from budget and high-end brands, they also offer a range of additional services. In select stores, you’ll also find the Boots Opticians, photo development, hearing care and insurance too.

Not only can you shop in the thousands of stores across the UK, but you can also shop online and have your items delivered straight to your front door, or at your nearest store too. In fact, if you order before 8 pm you can have your items delivered to the most convenient store for you ready for collection after 12 pm the next day.


Inside Boots' stores and online you'll find a plethora of brands, ranging from budget beauty buys to iconic brands like Chanel and Dior. Across the board you’ll also find Boots’ own brands like No. 7, Soap & Glory, Soltan, Botanics and Seventeen.

Boots Opticians

Through Boots opticians you can receive eye tests as well as purchase glasses, prescription sunglasses and contact lenses. During your eye test you’ll be given checks to test your sight, as well as a check for medical conditions like diabetes and glaucoma.

There is wide range of frames to choose from, ranging from designer brands to Boots’ own-brand frames.

Boots Pharmacy

In both stand alone Boots Pharmacies and in most Boots stores you’ll find a pharmacy counter where you can pick up prescriptions, buy over the counter treatments and seek medical advice for minor ailments. You can use the Boots pharmacy for both electronic and repeat prescriptions which mean it is convenient to access your medicine.

Advantage Card

Have you signed up to the Boots Advantage Card yet? Regular shoppers can earn and collection Advantage points when shopping online and in store at Boots.

You collect 4 points for every £1 you spend on almost any product in store and online. One point equals to one penny, so for an item that cost £2.99 you would need 299 points to buy said item with your points. It’s easy to spend your Advantage Card points online too, all you need to do is add your card number to your Boots account.

If you have a Boots Advantage card the brand will regularly send you offers, personalised just for you. You’ll find them on your Advantage Card account, or you can download the Boots app to enjoy personalised offers on the go.

It’s also possible to collect Boots Advantage Card points when shopping at the Boots Opticians, Boots Photo, Personalised Gifts, Kitchen Appliances and Hearingcare.

If you have lost your card and require a replacement, call the Boots customer service number and get a representative to help you with this.

Boots app

Have you downloaded the Boots app yet? There are plenty of reasons why you should. The app features a whole host of exclusive offers that you don’t want to miss out on.

Using the app you can shop online and purchase your favourite products straight from your phone with ease. If you have a Boots Advantage Card you can receive personalised offers and check your point balance.

It’s also possible to book appointments, from pharmacy services to beauty consultations, you can easily book an appointment in store, using the app and you can quickly locate your nearest Boots store and the services they offer too.

Print your favourite photos, customise them, create canvases and more and use the Same Day Collect service too, using the app.

There’s also a prescription feature on the app, which offers you a convenient way to manage your NHS and private prescriptions online. As well as access to GP-reviewed health information about health and well-being subjects that matter to you.

Boots Parenting Club

The Boots Parenting Club is a free-to-join club that is exclusively for Boots Advantage Card members. You can join from the moment you find out you’re pregnant until the day your child turns three, and during that time you’ll receive a whole host of benefits.

These include a boosted 10 Boots Advantage Card points for every £1 you spend on baby products in the baby area. Boots will send you offers tailored to you and your baby, giving you better value on what you need most. Plus there are regular emails and magazines relevant to you available for free. And when you join Parenting Club, you’ll receive free gifts for you and your little one every step of the way.

Boots Insurance

Boots also offer insurance to customers. For as little as £10.58 a month you can get Dental Insurance with Boots and they also offer travel insurance which covers a wide range of ages and medical conditions.