0208 880 1211

Chi Chi London Phone Line Opening Hours

Department Opening times
Customer service Monday – Friday 8am - 8pm excluding bank holidays
Saturday 9am - 1pm

Chi Chi London Head Office Address

Department Address
Chi Chi London 40 Broadway, London, SW1H 0BU.

Reasons to Call Chi Chi London

  • I would like to see if a specific item is in stock
  • I would like to complain about Chi Chi London customer service
  • I have ordered an item online and it has not arrived on time
  • I would like more information about the Chi Chi London returns policy
  • I have received a damaged or faulty item
  • I would like to complain about the courier service that Chi Chi London use
  • I have ordered an item in the wrong size or colour
  • I would like to cancel an order
  • I would like to enquire about the different sizes at Chi Chi London
  • I have forgotten the log in details for my Chi Chi London account
  • Chi Chi London are not accepting my payment details

Chi Chi London Online

Chi Chi London is an online clothing website specialising in occasion dresses for women. The website is easy to navigate and has a number of different categories suiting different styles and different tastes. As well as dresses, there are a range of accessories to go with them, that you can browse in one of the categories on the website. The categories make it easy and quick to search for a specific item, you can browse from; ‘New In’, ‘Dresses’, ‘Clothing’, ‘Bestsellers’, ‘Chi Chi Curve’, ‘Chi Chi Petite’, ‘Shoes and Bags’, ‘Accessories’ and ‘Sale’. If you would like to refine your search even more, you can enter an item’s description into the search box which is situated in the top left corner of the web page. If you have a specific item in mind you can always enter that product’s code into the search box, and the item will appear along with the available sizes. If you are looking for some inspiration, you can browse the ‘New In’ category for dresses that are new to the season, or if you’re looking for a bargain, why not look at all of the reduced items in the sale. If it’s not a dress that you want, you can look at the alternative options that are available from Chi Chi London including coats and jackets and knitwear and jeans. Chi Chi London also provides a style guide in the form of a Youtube video that can be found advertised on their home page. This is extremely useful for women that are unsure what to buy or of the look that they are going for. At the bottom of the homepage you can find contact links, size guides and Chi Chi London’s stance on student discount. Once you have chosen a specific item and selected the size that you want, you can add it to your basket, and head over to the checkout once you have selected all the items that you need. If you want a specific size of something and see that the item is not currently in stock, you can call the contact number to see how long it will be until this item is back in stock. If you want to know which items receive the best reviews and feedback from Chi Chi London customers, why not look at the ‘Bestsellers’ category.

Chi Chi London Delivery

The cost of Chi Chi London’s standard delivery is £3.99 on all orders and this service will ensure that you receive the items within 2-5 days of placing the order. A signature may be required on delivery so it helps to make sure that someone is available to collect the delivery. If you need the item quickly, you can opt for the next day delivery service which costs £5.49 and your item will be guaranteed to be delivered the next working day if ordered before 3pm on Monday-Friday. There is no allotted time throughout the day for this order but the courier will require a signature. If you want your item to arrive before 12 pm the next day, you can ensure this by paying an extra £1 delivery charge. If you require an item to be delivered on a Saturday then you can also pay extra for this option, which will cost you £6.99. Please note that to receive your items on a Saturday, you need to have ordered them before 3pm on the Friday. Prices and time frames for international delivery vary and differ slightly from the UK and so if you are ordering internationally then please check the Chi Chi London website for further information. If you have ordered an item for delivery and you have not received it when you were told that you would, please call the Chi Chi London contact number and the whereabouts of your parcel will be looked into. You will receive an email when your order has been dispatched (between 8am and 3pm). The email will include your tracking number which can then be used to track your parcel using the Royal Mail website. Chi Chi London allows pre-orders of their clothes and accessories if an item you wanted was currently not in stock. If you have pre-ordered, you will be given an expected ‘release date’ but please note that this can be subject to delays. Unfortunately, Chi Chi London will only despatch on working days and so no items will be received on weekends and bank holidays unless a Saturday delivery has been paid for.

Chi Chi London Returns and Cancellations

If you are not satisfied with your item or it was not what you expected then you can easily return your item to the Chi Chi London head office. Chi Chi London promises to refund any item they receive that is in a saleable condition and was posted within 14 days of the item’s receipt. If an item is returned without tags or has any visible defects or stains, Chi Chi London reserve the right to not refund the item. Please return all items in their original packaging. When your package has been received and your refund processed, you will receive an email of notification from Chi Chi London. Please allow up to ten days for this to appear. If you have waited longer than this and want to know where your money is, please call the contact number and your refund will be chased up. Any returns to Chi Chi London weighing less than 5kg are free and you will find the returns form inside your parcel. You can tick either refund or exchange on the returns form, depending on what you want to do, and then enclose the form within your parcel , peeling off the Royal Mail returns label and sticking it on the front. You can then take it to any Post Office to be returned. Please be sure to keep hold of any receipts and proof of postage in case the item becomes lost. If you post your items outside of the 14 day returns policy, you will not receive a refund and your items will be returned to you. If you have received a late, incorrect or faulty item, please call the contact number for advice on what action to take next. You can also call the contact number for advice about international returns.

Chi Chi London Discount Codes

Discount codes, promotions and offers can usually be found on the Chi Chi London homepage and include things such as free nest day delivery on orders over £75, and free standard delivery on orders over £35, student discount on selected items and selected days where you can receive next-day delivery by ordering before 6pm. If you are new to the website and are creating your account for the first time, you can also receive 10% off your first order. Students are usually entitled to a 20% discount at Chi Chi London and sometimes 15% when you unlock the student discount code with Student Beans.

Where to buy Chi Chi London

You can buy Chi Chi London online from their website or find a number of high street retailers that sell the concession. These retailers include Dorothy Perkins, House of Fraser, Simply Be and TK Maxx. You can also find the dresses in a number of online stores such as ASOS, VERY, Lyst and Stylight.

About Chi Chi London

Chi Chi London aims to bring catwalk inspired fashion to the high street and specialises in both casual and cocktail/prom style dresses, all of which are an extremely affordable alternative to catwalk pieces. Chi Chi London was first established 25 years ago and is now a recognised and worldwide brand.