0800 108 8822

Cult Beauty Customer Service Opening Hours

Days Opening Hours
Monday- Friday 9am-6.30pm
Saturday 9am-6.30pm
Sunday Closed

Cult Beauty Head Office Address

Department Address
Head Office 38-39 St John's Lane London, London EC1M4BJ United Kingdom

Where is Cult Beauty based?
What to buy from Cult Beauty?

Why would I need to call Cult Beauty customer service?

  • To find out when a product is coming back into stock.
  • To report a late or missing delivery.
  • For more information about the delivery or returns process.
  • For assistance with making a complaint about a Cult Beauty product or service.

Cult Beauty Products

Cult Beauty aims to bring products to the UK which have previously been hard to purchase, usually by international brands. Here are some of the makeup and skincare brands stocked by Cult Beauty:

  • Anatasia Beverly Hills
  • Becca
  • Kevyn Aucoin
  • Morphe Brushes
  • Lipstick Queen
  • Stila Cosmetics
  • Huda Beauty
  • Eyeko
  • MV Organic Skincare
  • Ren
  • Sunday Riley
  • Pixi

You can also buy fragrances from brands that you may not know, so you can be pretty sure that no one else will have them. You'll also find body and wellbeing products such as vitamins, face masks, supplements, facial rollers and candles.

Cult Beauty Shipping and Returns

There is three delivery options: standard delivery, priority tracked delivery and Saturday delivery (for the UK only). For orders over £50, standard delivery is free internationally except to mainland China. Delivery cost is calculated depending on your location but you will be informed at the checkout how much it will cost. Cult Beauty currently ships to the UK, Western Europe, North America, Asia, Australia, Middle East and the Rest of the World.

UK shipping costs:

  • Standard delivery (3-7 days)- £3.95
  • FedEx (1-3 days)- £7.95
  • Saturday (Saturday delivery if your order is made by 3pm the Friday before)- £15

Depending on where your item is delivered to, you may be liable to pay local taxes and import duties.


Returns can be made within 14 days of receiving your item, providing the item is in its original condition and is unopened/unused. Items that are returned in a non-resaleable condition, i.e. opened, will not be refunded or exchanged. For UK returns, use the Freepost service to return items to:

Cult Beauty Limited Returns Department
32 Monier Road, London
E3 2ND

Unfortunately, postage costs cannot be refunded for returns processed from outside of the UK.

Your refund will be processed as quickly as possible to the method that you originally paid with.

Cult Beauty Boxes

Each season, Cult Beauty launches a box in collaboration with a beauty influencer or brand. The next box, due in Winter 2016, is in collaboration with Caroline Hirons. The boxes usually feature classic products for a discounted price in a stylish box. Previous collaborations have included Vivianna & Lily, Huda Beauty and Anna & Lily. You have to sign up to a waiting list before you can buy the box and they are limited edition so they sell out very quickly.

An alternative to the limited edition collaboration box is the 'Your Cult Beauty Edit Box'. It features three skincare essentials chosen by Cult Beauty (Emma Hardie Amazing Face balm, Pixi Glow Tonic, and Alpha H Daily Essential Moisturizer) and then you add three products of your choice- you choose from different colours of Stila liquid lipstick, Becca shimmering skin pressed perfector and Ouai shampoo.

Cult Beauty Blog

The Cult Beauty blog offers customers the chance to read more about brands which have launched on the website. You'll also read more about upcoming skincare/makeup trends, seasonal skincare, essentials for a certain skin type/routine, the secret to celebrity skin and meet the founders of brands. Lastly, when an influencer collaborates with Cult Beauty on a box, they will write for the blog to say why they have chosen the items.

Cult Beauty Discount

Voucher websites such as Playpennies, Fyvor, Groupon and Vouchercodes.co.uk all list Cult Beauty discount codes. Current examples include 15% off when you spend £25, free shipping and free gifts. It's important to check the expiry date of the codes before you try to use them. Often, codes listed on the site are regular deals offered by Cult Beauty regardless, so you don't need a special code to activate them.

Popular questions about Cult Beauty

Where is Cult Beauty based?

Cult Beauty is based in London, United Kingdom. You can find the full head office address in the table at the top of this page.

What to buy from Cult Beauty?

If you are unsure what to buy from Cult Beauty, check the reviews to see which items are rated highest. You could also check YouTube for vlogger's Cult Beauty hauls. Back in June 2016, popular blogger Zoella posted a Cult Beauty haul on her website- she bought the Huda Beauty Alyssa lashes, Anastasia Dip Brow Pomade, Becca Ultimate Coverage Concealing Creme, MINU Illuminating and Regenerating Mask for Coloured Hair and more. Marie Claire also produced a '10 reasons to shop at Cult Beauty' article with 10 products available on the site which are beloved by beauty editors.

About Cult Beauty

The Cult Beauty team acts as curators- rather than stocking a full product range, they only select a few cult products. The company was founded by a team of British and American beauty enthusiasts who believed it was time for a change in the way that they approached beauty. Rather than having a bathroom cabinet filled with never-touched products, the team put together their resources to create a website which combined their wish list of cult products with insider knowledge.

The company's mission is to demystify the industry by using the knowledge of the expert panel combined with trials by customers to filter out the bad products from the ones who are worth the hype. As a result, Cult Beauty has become a 'hall of fame' where all the products are equally amazing, so customers can shop safe in the knowledge that they are buying quality products.

For more information about Cult Beauty products, call the customer service number on this page.