0114 450 2194
The most direct way to register a complaint with Debenhams is to contact their Head Office department on the phone number. This number is open from 8 am to 11 pm from Monday to Friday. Then on weekends, it is open at a reduced time of 8 am to 8 pm.
Customer service and complaints
If you’ve had a problem in store or would like to praise the staff that have helped you, get in touch with the customer services department. These people are on hand to ensure that you are happy with Debenhams and will do their utmost to help guarantee you’re happy with the service you receive and the products you buy.
If you’re waiting on an order, need to rectify one or make a complaint about an online order then get in touch with this department on the following number.
Debenhams have a section on the site which allows you to search for your nearest Debenhams store, but you could also call the following number to find out the nearest store to you. This number helpline is also helpful for those who are visiting a new city and don’t have a postcode to input in the website, you can explain where you’re headed and the person on the line can locate the best Debenhams store for you.
The multi-channel brand stocks a unique, differentiated and exclusive mix of own brands, international brands and concessions in their 240 stores which are across 27 countries.
For more than 20 years Debenhams have been investing in their exclusive Designers at Debenhams portfolio of brands.
Current designers include Abigail Ahern, Jeff Banks, Jasper Conran, Sadie Frost and Jemima French, Patrick Grant, Henry Holland, Betty Jackson, Stephen Jones, Ben de Lisi, Todd Lynn, Julien Macdonald, Laura Oakes, Jenny Packham, Ren Pearce and Andrew Fionda, Aliza Reger, John Rocha, Ashley Thomas, Justin Thornton, Eric Van Peterson and Matthew Williamson.
Spend a lot of money at the beauty hall in Debenhams? Then it’s time to join the Debenhams Beauty Club. The reward scheme is targeted for the 200 beauty and fragrance brands that the department store stocks. Joining the Beauty Club allows you to earn 3 points for every £1 you spend on beauty, fragrance, beauty services and beauty electrical both in store and online.
They stock a huge variety of brands too, including MAC, Chanel, Tom Ford, Kat Von D and Bobbi Brown.
Once you start collecting your points on purchases you will earn £5 for every 500 points you collection, and your points will be converted into money rewards once a month. Once you have your rewards you can spend them on your favourite beauty brands, and you can use them as a part or full payment.
There are plenty of other benefits to using the Debenhams Beauty Club too, you will also have free online standard delivery, which saves you £3.49 every time you order online. Subject to availability, you can also enjoy free makeovers and consultations from your local Debenhams Beauty Counter. As well as this, you get a free Benefit Birthday Brow wax, all you have to do is pop into your local Debenhams with your Beauty Club card and proof of your date of birth to get those brows tamed. And finally you’ll be the first to hear about bonus points events and exclusive offers, so make sure you keep your eyes peeled.
To enhance the customer service given in Debenhams, the department store introduced a personal shopper service which allows you to book an appointment for a time and store to suit you, to get some help shopping for new wardrobe buys or a big event that you might have coming up.
The benefits of using the Personal Shopper service are huge, firstly the appointment doesn’t cost anything. And you get to sit and relax in the comfort of a private suite, while the personal shoppers do the hard work for you. You can enjoy a complimentary drink and discover the latest trends in the selection of magazines.
The experts are on hand to offer helpful advice and shopping tips, what’s more, there’s no obligation to buy anything if you don’t find the right pieces.
The Personal Shopper experience is available in 88 Debenhams stores nationwide and in the Republic of Ireland.
The online shopping experience you receive at Debenhams Direct is a standout service. There are thousands of products available in every department from women’s, lingerie, beauty, men’s, kids, homeware, furniture, electrical and gifts.
You can receive great savings and regularly updated offers, get to shop from the comfort of your own home and get direct delivery to your door.
Not only does Debenhams Direct offer its customers an immense selection of products to buy, there are a great variety of services and features including great competitions.
The Designers at Debenhams range, including J by Jasper Conran, RJR John Rocha, Star by Julien MacDonald and Betty Jackson Black, is versatile and tailors to many different styles. If it seems a little overwhelming to shop them all online, you’ll find a style notes section on the website, where the designers give their own personal guide and fashion tips to help you find the perfect piece.
Planning a wedding with Debenhams
Debenhams Direct is a great tool and site to use if you’re planning a wedding. The online wedding service available at Debenhams Direct allows couples to easily create and manage their wedding list, purchase, personalised wedding stationery and read special tips on planning for success in their wedding guide.
Not only is there all those tools to help you plan your special day, there is also a fabulous selection of wedding dresses to shop as well as a formal hire section dedicated to grooms. There’s a huge selection of evening, morning, Highland and nouveau wear. Plus there’s an interactive mannequin feature that allows you to test a variety of styles online and print or email the final look – perfect for getting your bridal party’s opinion.