0808 281 0230

Mac Cosmetics Customer Service Opening Times

Department Opening Times
Monday to Thursday 9am-8pm
Friday 9am-6.30pm
Saturday 9am-5pm
Sunday 10am-4pm

Mac Cosmetics UK Head Office

Department Address
UK head office (Estee Lauder) 3 Kites Croft Business Park Warsash Road PO14 4FL

Mac Cosmetics UK

Mac Cosmetics is a high-end makeup and skincare brand. In the UK, there are standalone Mac stores as well as concessions in department stores such as Debenhams and House of Fraser. Here are some of the products that are available from Mac:

  • Foundation
  • Lipstick
  • Primer
  • Eyeshadow palettes
  • Nail polish
  • Moisturisers
  • Makeup remover
  • Brushes and accessories
  • Fragrances

What are Mac cosmetics brushes made of?
Back 2 Mac Recycling Program
What is Mac Cosmetics returns policy?

Mac is probably most well known for its lipsticks which have gathered a cult following due to their high-quality pigment. The most popular colour is Velvet Teddy, a brown-toned nude that gained popularity when it was rumoured that Kylie Jenner wore it. Another popular colour is Ruby Woo, a blue-toned red that suits all skin colours.

Celebrities often collaborate with Mac. There is the Viva Glam collection, where proceeds go to the Aids Fund. The Viva Glam collection has been fronted by celebrities since 1994, most recently Ariana Grande. Caitlyn Jenner also created a lipstick with the brand named Brave. Mac also collaborates with film and TV studios- recently there has been a Simpsons collection, Cinderella collection and a Star Wars collection.

If you don't live near a Mac store, you can shop the products online. You may even be able to get a free sample with your order. Standard delivery is free and takes 2-5 working days, named delivery costs £4.95, next day delivery costs £6.50 or you can opt for click and collect from your local Mac store.

Mac Cosmetics Jobs

Whether you see yourself working in retail as a Mac artist or in the corporate office, there may be a vacancy for you. Mac was one of the first makeup brands to use professional artists at the counter rather than salespeople. Mac aims to be at the forefront of trends, bringing backstage knowledge to customers. To become a retail artist, you must have strong experience in both retail and makeup as you will be giving makeovers and helping to devise a creative strategy for the store. You could also be a cashier, where you serve the customers at the till and occasionally provide demonstrations. Mac recruits on a temporary basis for Christmas across many stores so you may find the role for you.

Mac Cosmetics London

There are several Mac stores across London. Here are some of them:

  • Mac Westfield Stratford
  • Mac Covent Garden
  • Mac Carnaby
  • Mac Fenwick
  • Mac Selfridges Oxford Street
  • Mac Harvey Nichols Knightsbridge
  • Mac Harrods
  • Mac St. Pancras International Station
  • Mac House of Fraser
  • Mac Camden

Mac Cosmetics Makeover

Each Mac store offers makeovers to customers. You pay in advance and then the price is redeemable off products on the day. You can choose between a full lesson or an express application. Here is a breakdown of Mac makeover services:

  • Express makeup- 30 minutes- £20.
  • Full makeup with face chart- 60 minutes- £30.
  • Bridal- 90 minutes- £50.
  • Focus feature lesson-30 minutes- £20.
  • Full makeup lesson- 90 minutes- £50.

Mac Cosmetics Pro

Mac Pro is a membership service for makeup professionals. You'll be able to attend master classes, events and networking opportunities, get a discount on products and much more. There is also a range of Pro products which have been developed specifically for professionals.

Mac Cosmetics Reviews

There are many reviews for Mac products online including ones from beauty bloggers and consumers alike. You can also see reviews on websites that you purchase Mac products from such as Debenhams, House of Fraser and the official Mac website. Here are some examples:

  • Mineralize Skin Finish- "Such an amazing highlighter, looks great on photos"
  • Studio Fix Fluid- "Great coverage, well worth the money, lots of different shades to choose from"
  • Face & body foundation- "Flawless coverage on face and even legs- no more dodgy fake tan streaks"
  • Lipstick- "Makes your lips a bit dry but I don't expect anything else from matte lipstick"

Mac Cosmetics Student Discount

Unfortunately, Mac Cosmetics doesn't currently offer any student discount.

Popular questions about Mac Cosmetics

What are Mac Cosmetics brushes made of?

The majority of Mac cosmetics brushes are made out of synthetic fibres. Occasionally, some brushes are made out of goat hair- don't worry, no animals are harmed in the making as the hair is shed naturally.

What is Mac Cosmetics recycling program?

When you return six Mac packages to the counter, you will receive a free lipstick of your choice. You can't choose a limited edition or Viva Glam lipstick and you will be unable to return/exchange the lipstick at a later date. The packaging must be primary packaging, so not the cardboard box that the item comes in, for instance.

What is Mac Cosmetics returns policy?

You can return unused items within 14 days of delivery if you are unsatisfied. If you receive a faulty or damaged item, call the customer service number at the top of this page and the Mac team will be happy to arrange an exchange or refund.

About Mac Cosmetics

Mac began life in Toronto, Canada when a makeup artist and a salon owner became frustrated with the lack of photogenic makeup on the market in 1984. They began making products in their kitchen and selling them to fellow makeup artists until the word quickly spread and the first store opened in March 1984.

For more information about Mac Cosmetics, call the Mac Cosmetics customer service number on this page.