0333 014 8000

Marks and Spencer opening hours

Day Time
Mon- Fri 8am - 11pm
Saturday 8am - 11pm
Sunday 8am - 11pm

Marks and Spencer head office address

Department Address
Head Office Marks and Spencer Group plc.
Waterside House.
35 North Wharf Road.

Marks and Spencer has grown from a single market stall to an international, multi-channel retailer. Founded in 1884 by Michael Marks and Thomas Spencer in Leeds, the store now specialises in the selling of clothes, home products, luxury food items as well as offering a range of financial services.

Customer Service

Marks and Spencer go to great lengths to ensure that all of their staff are trained well in the art of customer service, ensuring customers get the best experience whether they’re shopping in-store, online, speaking to M&S on the phone or in restaurants.

If you do have a problem with Marks and Spencer, then there is an easy-to-contact line that will connect you to an adviser to help resolve any issues you might have quickly. This is done to help ensure the company is consistently learning and evolving to the customers’ needs. Whether you have a criticism of a product or staff in-store, then don’t hesitate to get in touch on the complaints and customer service line to enable Marks and Spencer to rectify it.

Food

The Marks and Spencer food hall is the most successful department with revenue of £5.6 billion. Their top quality produce is deemed a real luxury, and they run successful food packages throughout the seasons. Their Dine in for Two for £10 is a particular standout and excellent value for money. They run these sporadically through the year and you can get the main meal, a side, a dessert and a bottle of wine or other drink for just £10; perfect for an at-home date night.

Marks and Spencer sell their own branded high-quality food and drinks, but they also introduced branded products in their store too. The famously began stocking Kelloggs Cornflakes in 2008.

If you have a complaint to make about food purchased in M&S, then get in touch with the food complaints department on the following number - 0843 557 4377.

Clothing

Marks and Spencer design clothes for women, men and children. Within the brand, there are specially targeted collections such as Autograph, Per Una, Limited Edition, Twiggy, Classic and Rosie for Autograph.

The Rosie for Autograph collection has proved a huge hit, designed by model Rosie Huntington-Whiteley. It first started out as underwear and nightwear but has since expanded into a fitness line and most recently she added swimwear to her designs.

With everything from lingerie and nightwear, jeans and shoes, M&S have everything you could possibly need under one roof. The high-quality clothing ensures these are pieces that will stand the test of time too.


Refunds and exchanges

If you need to return an item for a refund or exchange with Marks and Spencer, you have 35 days from the date that you purchased, excluding sale items. You will need a valid receipt or parcel summary document for proof of purchase. This goodwill returns policy is in addition to your statutory rights.

For sale items that are purchased online, you have 14 days to refund or exchange an item. This policy might change in store for sale items, but this will be made clear at the time of purchase.

M&S Bank

Marks and Spencer have an offer a range of financial services, through the retailer you can set up a current account, apply for a credit card or loan, set up savings accounts, ISAs and fixed rate savings.

Currently, if you switch your current account to an M&S one you will receive a £185 M&S Gift Card – permitting you have the account open for 12 months. You can also get a minimum of £500 overdraft at the account opening – subject to status.

If you are considering a Marks and Spencer credit card, it’s important to know that with the Transfer Plus Offer you get 0% on balance transfers for 32 months and 0% on shopping for 6 months. On the Shopping Plus offer you get 0% on shopping for 25 months and 0% on balance transfers for 25 months. Plus, both of these offers will reward you with M7s points every time you use your card, preferential rates on other M&S Bank products and you can also pay on your mobile using your M&S Credit Card.

M&S Energy

Marks and Spencer are ensuring that they are there to provide everything you could possibly need in life, and that means that they now supply Energy.

M&S Energy only has three tariffs, therefore it’s a simple option that is also friendly and fair. If you choose to change energy providers to M&S you will be supplied with energy by SSE, which also provides technical support.

M&S Energy claims that for every unit of electricity used, it puts one unit of hydro-generated electricity back into the grid through 46 hydro-power stations in Scotland.  M&S Energy aims to be the world's most sustainable major retailer and to have a social or environmental quality to all of its products by 2020.

Sparks Members Club

Loyalty rewards are definitely something that encourage us to continue going back to the brands we love, and that’s why Marks and Spencer have launched Sparks a members club that works on a points basis. The Sparks Members Clubs is free to join, and whenever you use your Sparks card you will collect Sparks points.

When you save your points, you will unlock more benefits. On offer you have the opportunity to receive tailor-made offers, exclusive money-can’t-buy events and experiences. Not only that, but you’ll also get priority access to M&S seasonal previews.

Another huge benefit of the Sparks members club, every time you use your Sparks card, they donate to a good cause on your behalf at no extra cost to you.

When you get your Sparks card you will need an M&S.com account to register the card and redeem the offers available to you.

Insurance

Through the Marks and Spencer financial services, they also offer a wide range of insurance policies, including home insurance, car insurance and pet insurance.

The M&S Home Insurance allows you to pay monthly to proect your home, without being charged interest for doing so.

With the M&S Car Insurance you can get a free dash cam with new premier policies.

With the M&S Pet Insurance you get a free gift with every new pet insurance policy.

Travel insurance and currency exchange

Marks and Spender ensure you have everything you need when you travel abroad with travel insurance that offers a choice of cover for you and your family. They also have a selection of currency available to purchase. It’s important to note that you need to take valid photo ID when purchasing travel money in an M&S Bureau de Change.