0161 602 9970

Monki Head Office Address

Department Address
Head Office Monki Carnaby Street
37 Carnaby St
United Kingdom

Monki Phone Line Opening Hours

Department Opening Hours
Customer Service Monday to Saturday: 10am - 8pm
Sunday: 12am - 6pm

Reasons to call the Monki Contact Number:

  • You would like to apply for a job in the Monki store
  • You have ordered something from the Monki website and it has not arrived on time
  • You have received a faulty or damaged item from Monki and would like to complain
  • You would like to know how to return an item to Monki
  • You would like to complain about the Monki customer service either over the phone or in store
  • You have spotted a mistake on the Monki website
  • You would like to enquire wether or not something is available in a specific size

Monki Fashion

Monki is a female online retailer that sells clothes of high street style with a slightly alternative twist. The easiest way to view everything that Monki has to offer is to visit the Monki website, where you can purchase clothes for all different kinds of occasions including dresses, jackets, coats, underwear and sale items. If you would like a specific item, you can use the search bar on the home page or you can simply browse through a category of your choice, depending on the occasion that you are buying for. If it is not clothes that you are after, why not have a look at the home and gifts section where all sorts of interesting and useful items such as mugs and stationary are sold for extremely reasonable prices. Monki also have a great beauty range on their website. The website has a handy filter system which is great to use if you are looking for something specific such as a green dress, or want to search for something that is within your particular price range. Monki is a fast developing fashion brand and so constantly has new and exciting products to look through, which can be found on the 'new in' section of their website. If you are looking for a bargain, Monki also has many great out of season items in their sale categories which can also be found along the top of the website's homepage. Monki has a range of sizes that they make their clothes in, and they mainly range from size XS to L but it can differ depending on the item. if you are unsure of what size to order, you can see a full size guide on the Monki website, as well as what size the models on the website are wearing to give you a better idea. When you order from Monki, you will be asked to create an account at the checkout so that your payment details can be remembered, which makes for a much quicker order on your second time around. If you subscribe to the Monki mailing list, you will be rewarded 10% off your order. Signing up is extremely easy and all you need to do is click the sign up button at the top of the webpage and enter your email address. If you have done this but have found that you have not received the discount, then please call the contact number and the issue will be looked into. Once you have selected your preferred items online, you can add them to your basket and head to the checkout, where the total of your items will be added up. You can then pay by debit or credit card. If you have any discount or voucher codes, you can add these to your booking at the checkout and the discount will be taken off the final amount.girl wearing Monki Fashion - www.thefuss.co.uk

Monki Store London

The only Monki store that is currently in the UK is on Carnaby street in London. Although some of the items on the Monki website are online exclusives, there is also plenty available to buy in the store. To get the full location of the store, you can use the store locator on the Monki website. If you would like further information about the store and where to find it, please call the contact number. Monki like to see their stores as an opportunity to step right into their world and they are seen as a great way to inspire people with fashion. If you can't make it to the pop-up store then you can shop all of the items online. For store opening hours, either visit the Monki website or call the contact number.

Monki Delivery

Monki has a basic delivery system and they say that your order will usually leave the warehouse the day after it has been placed and of course will arrive at different times, depending on the address. Next day means next working day, so if you order something on a Friday, you can expect the item to be dispatched on the following Monday. If you are concerned about or interested in your order's whereabouts before you have received it, you can track down your order and view its status by heading over to your account and looking into your order history (the status of your item will be updated on its postage journey). If you are unable to view the status of your order, or if it says it has been delivered and you know you have not received it, please call the contact number. All Monki deliveries require a signature so if you are not home, the courier will choose to rearrange a delivery or leave it at your local post office, pushing a note through your door. Please note delivery can be subject to delays of payment authorisation so please allow two weeks to receive your items.

girl wearing monki knitwear thefuss.co.ukMonki Returns and Cancellations

If you are unhappy with your items and wish to send them back, Monki will accept returns within 14 days of receipt. If a return is not what you expected or was damaged or faulty when you received it, then  you will be able to return your item completely free of charge. If you expect a refund on a specific item then it should be returned in perfect condition, with the tags still on. Unfortunately, unless the item is faulty, Monki can't accept the return of items such as bodies, swimwear and piercing jewellery for hygiene reasons. If you have returned an item you can use Royal Mail tracking to see how whereabouts it is. When your item has been received by Monki, you can expect a refund within 1-5 working days, provided the item was returned in an appropriate condition. if you have not received your money back please call the contact number. The Monki return form that must be included in your package can be downloaded off the website, where you can either opt for a refund or an exchange - both of which are free. To help save on waste, Monki request that you try where possible to reuse the original packaging to return the item. If you would like any further help or information about returning an item, please call the contact number.

About Monki

Monki is a retail fashion chain originally from Sweden. The successful fashion brand was founded in 2006. Monki is a sister company of alternative fashion brands Cheap Monday and Weekday. The first ever Monki store was in Gothenburg but it has since expanded to several different other countries, including a store in London. In 2010, Monki opened its first store outside of Europe in Hong Kong, China in September 2010.