020 7148 0791

Sister Jane Phone Line Opening Hours

Department Opening Times
Monday to Thursday 9am - 10pm
Friday 9am - 10pm
Saturday 10 am - 7pm
Sunday 10am - 6pm

Sister Jane Head Office Address

Department Address

Reasons to call the Sister Jane Contact Number

  • I have spotted a mistake on the Sister jane website
  • I would like to see if Sister jane have a specific item in stock
  • I would like to know more about additional collections available at Sister Jane
  • I would like to know where I can buy Sister Jane clothing
  • I have ordered from Sister Jane and my item(s) has not arrived on time
  • I am not satisfied with the quality of an item I have received from Sister Jane
  • I have been waiting over two weeks for a refund from Sister Jane
  • I would like advice for exchanging an item
  • I would like more information about the sizes available at Sister Jane
  • I would like to know when a particular item is going back in stock

Sister Jane Online

All of Sister Jane's collection is available online. Their website is quick and easy to navigate and makes a great platform for exploring all of the different styles that Sister Jane has to offer. If you are looking for a specific item on the Sister Jane website you can use the search bar located in the top right-hand corner of the website and either describe the item you are looking for or enter the item's unique reference number. You can then Select your chosen size and add it to your basket. You can access information of each product by clicking on the images and reading about what the product is made from, as well as what size the model is wearing which will then hopefully give you a better idea of what size to buy for yourself. You can browse items on the website through the different categories which range from; 'New In', 'Dresses', 'Tops', 'Bottoms' and Sister jane's additional collection 'Ghospell'. All of these categories are listed at the top of the webpage and are aimed at making your online shopping experience as hassle free as possible. Ghospell is still part of the Sister jane range but has a slightly alternative twist on the usually vintage-inspired pieces, making them slightly more grungey. If you would like to know more information about the Ghospell collection, you can visit the link on the Sister Jane website or call the contact number. Once you have selected all of the items that you wish to purchase, you can add them to your basket and head to the checkout where payments of credit and debit cards, as well as Paypal are accepted. If you have a gift card, you can also use this by inputting the code into the box at the checkout and the discount will be taken off. When you get to the checkout, you will be asked to create an account so that your details can be remembered for the next time you want to order with Sister Jane. If you are ordering for the first time, you will need to choose a username and password. If you have forgotten these details you can call the contact number to retrieve them. Don't forget to keep an eye out for any offers that are available from Sister Jane which are normally featured on the homepage of the website.

Sister Jane Delivery

Sister Jane offers free standard delivery on orders that are over £19. UK Standard delivery takes just 3-4 working days. If you have not received anything after the fifth day, please call the contact number. If you need something sooner, you can pay for UK next day delivery which will cost £4.99. Please note that for anyone ordering from Ireland, the next day delivery service may take two days. To receive next day delivery, you will need to order before 12.30pm. Next day delivery only counts for the next business day which does not include Saturday's, Sunday's and bank holidays, so if something is ordered on a Friday afternoon, with next day delivery you can expect it the following Monday. The item will always be delivered during business hours so please ensure there is someone at your chosen address to receive the item from the courier. Parcels may have to be signed for and so cannot always be delivered if there is no one available to receive them.  If this is the case, they may be returned to your local post office for you to collect. Procedures and timings differ slightly for international customers so for more information about this please either visit the website or call the contact number.

Sister Jane Cancellations and Returns

Sister Jane's return policy is fairly straightforward and if you are not satisfied with your purchase, you may return it within 14 days of when you received it, providing it is in a saleable condition and in its original packaging with the tags on. If the item is worn or stained, Sister Jane reserve the right to refuse a refund. If it is easier, you can return your item directly to the Sister Jane store who's head office address is listed above.Your return refund will be the price at which you originally bought the item and unfortunately delivery expenses will not be refunded unless you are sending back a faulty item that has been accepted by Sister Jane or the wrong items were sent out in the first place. Sister Jane cannot offer exchanges at the moment so if you would like to exchange an item, you must simply send back the one you don't want and re-order the item you do want. If you have sent an item back to Sister Jane and have waited two weeks and received no refund please call the contact number so that your parcel can be tracked.

Jane's World

By visiting the Jane's World section of the website, you can view the current and previous collections by Sister Jane as well as gain some great fashion inspiration. You can also purchase gift cards here, where up to £100 can be bought. Sister Jane runs a number of different campaigns which are aimed at different styles and tastes so there is guaranteed to be one that suits you. If you would like to know more about the Jane's World collections and campaigns then please visit the Sister jane website or call the contact number.

Where to buy Sister Jane

Sister jane is not just available in their own store and from their own website, their brand is also stocked by a number of major online fashion retailers including ASOS, Zalando and ShopStyleUK as well as high-street retailers Lipsy and Urban Outfitters.

About Sister Jane

Sister Jane is a vintage inspired fashion brand that has grown over recent years. it is based in London but is essentially a European womenswear brand. The brand's style takes inspiration from high street and catwalk fashion and puts its own vintage style twist on it. Their clothes are sold to the public at affordable prices. their capsule collections are launched almost every month so there is always something fresh, new and exciting to choose from on their website. There have been many fashion icons that have worn and are fans of Sister Jane clothes, including Paloma Faith and Florence Welch.