Skinnydip Customer Service Opening Hours

Days Opening Hours
Monday- Friday 9am-5.30pm
Saturday Closed
Sunday Closed

Skinnydip Head Office Address

Department Address
Head Office Skinnydip London
Unit 11, Towers Business Park
Carey Way, Wembley

Are Skinnydip cases protective?
Can I change my Skinnydip order once I've placed it?
What to do if your Skinnydip order is missing
What payment methods does Skinnydip accept?
What happens if I miss my Skinnydip parcel being delivered?

Why would I call Skinnydip customer service?

  • To find a stockist of Skinnydip products.
  • To track an online order.
  • To chase up a refund or find out more information about the returns process.
  • To make a complaint about a Skinnydip product or customer service experience.

Skinnydip London

Skinnydip London is an edgy, new accessories brand. The company is perhaps most well-known for their phone cases, although they have since extended their product range to include other accessories such as bags, headphones, keyring and tech products. You can buy Skinnydip products directly from the Skinnydip website or from several different stockists such as ASOS and Topshop. The company offers 20% student discount when you register and verify your student status with Unidays. If you're not a student, you can still save money by signing up to the Skinnydip newsletter in exchange for 10% off your first order.

The entire Skinnydip team, from marketing to design, customer service to finance all operate from the head office in Wembley, making the working environment tight-knit and a friendly place to be.

Skinnydip Phone Cases

A phone case doesn't just protect your phone, it also makes it look stylish, creating the perfect accessory to suit your outfit or mood. Skinnydip has a vast range of phone cases for many popular models, such as iPhone 7, iPhone 6, iPhone SE, iPhone 5S, iPhone 4, Samsung S7 Edge, Samsung S6 and the Samsung S5. You'll find everything from solid colours to prints, in many different designs such as confetti, glitter, zig zags, slogan, fabric, unicorn, Coke cans, silicone shapes, cats and much more. All of the printed cases are hand-drawn in cute patterns that really make your phone stand out amongst the crowd, which can be useful considering everyone has the same one these days!

Skinnydip Headphones

Listening to music on your phone or iPod is a great way to pass the time on a long journey, but headphones aren't usually a stylish accessory. That was, until Skinnydip came along. Their range of headphones includes everything from earbuds to over ear headphones. You could opt for over ear headphones in the shape of cat ears (designed by DJ Zara Martin), over ear headphones which support Great Ormond Street hospital or earbuds in many different colours such as neon pink, silver, mint green, coral, lilac or black and white. In-ear headphones cost around £16, whereas over ear headphones cost around £30-35.

Skinnydip Delivery

There are several delivery options available when you order directly from the Skinnydip website:

  • Standard delivery- £2.95, can take up to five working days.
  • UK express delivery- £3.95, 1-2 working days.
  • UK next working day- £6.95, delivery the next working day when you order before 3pm.
  • Europe delivery- £7.50, 7-10 working days.
  • Worldwide delivery- £10, 8-12 working days.

Skinnydip Returns

You can return items to Skinnydip within 14 days as long as the item is unused and in a resaleable condition. To return an item, post it to the following address alongside your name and order number:

Skinnydip Ltd
Unit 11, Towers Business Park
Carey Way

If you need to return a product after the 14 day period, email mail@skinnydiplondon.com for further assistance.

Note that the delivery cost will only be refunded if the item that you received is damaged or faulty.

Skinnydip Stockists

Here are some of the physical stores where you can buy Skinnydip products:

  • Selfridges Oxford Street
  • Harrods
  • Urban Outfitters
  • Topshop UK, Amsterdam and USA.
  • Selected Outfit stores.

To see if your local Urban Outfitters, Topshop or Outfit store has Skinnydip products, check the store locator on the Skinnydip website or call the customer service team using the number on this page who will be happy to check for you.

Popular questions about Skinnydip

Are Skinnydip cases protective?

Yes, whilst Skinnydip cases look great, they also do the job of protecting your phone. Most of the cases have a hard plastic shell which protects the back and sides (with space for your headphone jack and charger) and occasionally come with a screen protector for the extra clumsy amongst us!

Can I change my Skinnydip order?

Skinnydip makes every effort to dispatch your order as quickly as possible, but if you do wish to change it for any reason, call the customer service number at the top of the page and the team will do their best to amend the order for you if it isn't too late.

What do I do if my Skinnydip order is missing?

If you are a UK customer and you haven't received your order within seven working days of the date of your order, either email or call Skinnydip to inform them of the situation within 21 days. After this timeframe, Skinnydip will decide whether to send a replacement item out to you.

What payment methods does Skinnydip accept?

Skinnydip accepts credit and debit card payments including Visa, Mastercard, Maestro, American Express, Cirrus and Discover. The website also accepts Paypal and Amazon Payments.

What happens if I am not in when my Skinnydip parcel is delivered?

If you are not in when your Skinnydip parcel is being delivered, the postman will leave a calling card for you and the item will be sent back to your local sorting office, where you can rearrange delivery or collect it yourself.

About Skinnydip London

Skinnydip London was founded in 2011 by former law student James Gold, his brother and his best friend. They spotted a niche in the market when Apple first released the iPhone in only three colours, releasing that they could make the phones more interesting with cases.