01273 911959

Sugarhill Boutique Customer Service Opening Hours

Days Opening Hours
Monday- Thursday 9am-5.30pm
Friday 9am-4pm
Weekends Closed

Sugarhill Boutique Head Office Address

Department Address
Head Office Sugarhill Boutique
Telephone Exchange
Freshfield Road

Reasons to contact Sugarhill Boutique Customer Service:

  • To find out when an item is coming back in stock or if it is in stock at your local store.
  • To find out more about how to care for a garment.
  • For information on the returns process or to chase up a refund.
  • To make a complaint about Sugarhill Boutique customer service.

What are Sugarhill Boutique sizes like?
Gift cards
Blogger collaborations
Lost parcels

Sugarhill Boutique

Sugarhill Boutique make all of their clothes in a design studio in Brighton. Their clothing is separated into categories: dresses, tops, skirts, knitwear, jackets and coats, jumpsuits, trousers and accessories. You can also shop by trends such as 'the weekend edit', 'the new Bohemian' or 'believe in magic'. You can also browse the clothing by blogger favourites, occasionwear, nine to five or celeb favourites. Sugarhill Boutique is a brand loved by both bloggers and celebrities for their affordable pieces which can be dressed up and dressed down. The brand is perhaps most well known for their printed dresses, neutral toned coats, delicate scallop collar blouses and cosy sweaters. Prices vary from £15-£120 and the clothes are available in sizes 8-16.

Delivery options:

  • Standard delivery (2-4 working days)- free for orders from UK mainland.
  • UK next day delivery (orders placed before 12pm Mon-Thurs)- £5.95.
  • Standard UK offshore shipping (for Jersey and Guernsey)- £3.99.
  • Europe signed delivery (2-4 working days)- £7.99 (free for orders over 70 Euros).
  • USA signed delivery (2-5 working days)- £7.99 (free for orders over $90).
  • Rest of the world signed delivery (2-7 working days)- £9.99.

Note that customs and import charges must be paid by the recipient.

Returns process:

You can return items within 14 days of the date of dispatch as long as they are in their original condition. Returns are free for UK customers, just fill out the form and return the parcel via the Post Office, ensuring that you get a proof of postage. Exchanges are available for the same item in a different size/colour- check that the item is in stock before you send the original item back. You can do this by emailing hello@sugarhillboutique.com- if the stock is low, the team will reserve the item for you. Overseas customers are advised to email Sugarhill Boutique before processing a return so that extra time can be granted for the item to reach the office.

All returns most be posted to:


Sugarhill Boutique Dress

Whether you need a dress that is office-friendly or for a special occasion, Sugarhill Boutique has a great selection. You can search for fit and flare dresses, midi and maxi dresses, occasion dresses, shift dresses or figure hugging dresses. You'll find dresses in a range of prints that are exclusive to Sugarhill Boutique so there's less chance of bumping into someone wearing the same dress as you. You may also find dresses of the same print in different styles- i.e. in a shift dress and in a midi dress, so the same print dress will suit different body types or occasions.

Many Sugarhill Boutique dresses are unsuitable for ironing, so it is advised to hang the clothes for a day or so, in order for the creases to drop out. A quicker way to do this is to hang the dress in the bathroom whilst you are in the shower, so the steam can work its magic. If you must iron, Sugarhill Boutique recommends placing a clean tea towel between the iron and the dress as a safe way to iron without affecting the garment.

Sugarhill Boutique Stockists

Sugarhill Boutique carefully selects stockists to ensure that the stockist can represent the brand properly. Current stockists of Sugarhill Boutique include:

  • House of Fraser
  • Debenhams
  • John Lewis
  • ASOS
  • Violet Hill (Boutique in Essex)
  • Cocos Clothes  (Boutique in Holt, North Norfolk)
  • ModCloth

Sugarhill Boutique Brighton

Sugarhill Boutique is a brand born and bred in Brighton. The head office, design studio and customer service department are all based in the area. Brighton also serves as a base one of two Sugarhill Boutique stores- an outlet store. The outlet store sells past season stock and seconds at a discounted price, and all of the stock in store is not available online. The shop address is 17 Sydney Street, Brighton, BN1 4EN and the store is easily identifiable by the pastel green front.

There is also a Sugarhill Boutique outlet store in the Clarks Outlet Village in Somerset.

Popular Questions About Sugarhill Boutique

What are Sugarhill Boutique sizes like?

Bloggers say that Sugarhill Boutique clothes are true-to-size, but it is always recommended to measure yourself using the online size guide to ensure that you order the right size.

Can I use a Sugarhill Boutique gift card alongside a discount code?

No, unfortunately, Sugarhill Boutique does not allow customers to use a gift card alongside a discount/promotional code. However, you can use a gift card to purchase sale items.

Does Sugarhill Boutique work with bloggers?

Yes, Sugarhill Boutique does collaborate with bloggers. If you are a blogger and you have a project that you believe would suit the brand, email hello@sugarhillboutique.com for further assistance.

What should I do if my parcel gets lost?

If you haven't received your order after 7 days (UK) or 15 days (international), Sugarhill Boutique will investigate with the courier and place a replacement item on hold until the item is traced, if the item is confirmed to be lost, a replacement will be posted or a refund will be processed.

About Sugarhill Boutique

Sugarhill Boutique is a small, family-owned brand which was established in 2006. In 2013, the website and logo were rebranded to reflect the growth of the company. Although the brand is now available worldwide, it has retained the same mission statement of 'boutique womenswear, designed with love'.

For more information about Sugarhill Boutique products and services, call the customer service number at the top of this page.