The contact number for Thomas Cook is available directly from their website at no or lower cost
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
Thomas Cook ceased trading in September 2019. You can contact the Civil Aviation Authority using the connection number above to resolve issues relating to Thomas Cook.
When you call this number it’s suggested that you have the right information on the flights you are looking, and the dates you can fly, and of course where you are flying to.
You also use this number if you are having trouble booking your flight online, or to find out whether a specific flight you have previously looked at has been cancelled or changed.
You can also use this number to find out when your check-in opens for your flight, and see whether the information has changed if your flight has been delayed or moved to another time.
The team member will be able to give you information about what the upgrade will entail and how much more this will cost, as well as information when it would need to be paid by and how to make the payment.
As checking-in luggage costs extra not everyone will pay, so use the number to double-check that you have purchased. You can also find out the luggage weight allowances for both hand luggage and suitcases.
Cancellations, delays and refunds
If you experience a delay or cancelled flight be sure to ask them what is being done to rectify this.
Call this number if your flight has been cancelled and you would like to see about whether there has been another arranged or if you would like some sort of compensation for the trouble with your booking.