0800 028 8017

Urban Decay Customer Service Opening Times

Days Opening Hours
Monday- Friday 8am-6pm
Saturday Closed
Sunday Closed

Urban Decay Head Office Address

Department Address
UK Head Office L’Oréal (UK) Ltd
255 Hammersmith Road
W6 8AZ

Which Urban Decay palette works best for warm skin tones?
What Urban Decay products are vegan?

Why would I call Urban Decay customer service?

  • To find the location of your nearest Urban Decay store or concession.
  • To find out more about makeover services, product availability or ingredients.
  • For more information about the Urban Decay returns process.
  • For more about a promotion or event.
  • To make a complaint about an Urban Decay product or makeup artist.

Urban Decay

Urban Decay is a global makeup brand, designed for the edgy woman who enjoys colour. The brand is perhaps most well known for their Naked eyeshadow palettes, eye primer potion and setting spray. You can purchase Urban Decay products directly from the website or from a retail partner such as Debenhams or House of Fraser.

As well as makeup, Urban Decay stocks a range of accessories including brushes for the face, eyes and lips.

If you order from the Urban Decay website, your order will be prepared from the Nottingham logistics centre and sent by a courier, usually DPD. The delivery options are as follows:

  • Standard delivery (3-5 working days)
  • Express delivery (next working day)
  • Saturday delivery (the Saturday after you place your order)

There is also a 14 day returns period for unwanted items- they must be unused and in a resaleable condition.

Urban Decay Naked Palette

The Urban Decay Naked eyeshadow palette range has become something of a cult staple in the last few years. There are three main palettes: Naked, Naked 2 and Naked 3. Naked is a gold-hued palette with 12 neutral shades. Naked 2 is more versatile, with favourite shadows from the first Naked palette as well as taupe eyeshadows and a deep black. Naked 3 is a rose-coloured palette with 12 pink-toned shades. To support the three main palettes, there is a fourth- Naked Smoky with a mixture of neutral matte shades and sparkling shadows. There are two Naked basics palettes which feature some classic shades from the first two palettes, as well as a Naked Ultimate Basics palette, new for 2016 with 12 new matte neutral shades. Lastly, there is Naked Flushed which is a blusher, highlighter and bronzer palette available in a range of shades to suit different types of colourings.

Urban Decay Setting Spray

Urban Decay setting sprays are often praised by makeup artists. There are three types of setting spray: All Nighter, De-Slick Oil Control and Chill Cooling and Hydrating spray. The three sprays all have different purposes. All Nighter is designed to keep your makeup looking like you just applied it, without sinking into fine lines. It's oil and paraben free so it doesn't feel sticky on the skin. De-slick is designed to mattify the skin to take away shine and help makeup stay put. Chill features temperature control technology which helps to cool makeup down and keep it looking like you just applied it. You can buy the All Nighter in a travel size to try if you are not convinced whether it will work for you or not.

Urban Decay Vault Urban Decay Makeup

Each year, Urban Decay releases a Vault. A Vault is a package of palettes in one box. For instance, this year's vault was a Naked vault, with every Naked palette and some neutral lipsticks. The vaults are always limited edition and come in beautiful packaging which is designed to stand out on your dressing table. You have to be quick when the vaults are released as they can sell out very quickly due to high demand.

Urban Decay Debenhams

Debenhams is one of the main stockists for Urban Decay products. You can purchase Urban Decay products online at the Debenhams website or in-store at an Urban Decay concession. You will find the full product range from eyeshadow palettes to lipsticks, foundation to tools. When you order Urban Decay products from Debenhams, you can take advantage of the Debenhams click and collect service to collect in your local store.

Urban Decay Jobs

If you're passionate about working in the makeup industry, working at Urban Decay could be for you.  There are three roles available at Urban Decay counters; Sales Consultant, Makeup Artist or Counter/Business Managers. Sales Consultants aim to give customers a great shopping experience as well as meeting sales targets, whilst enhancing their product knowledge and application skills. Makeup artists are passionate about the Urban Decay brand and are excellent at applying makeup- they have to share creative ideas to ensure the counter runs smoothly. Lastly, counter/business managers are responsible for making sure that customers receive a great service whilst ensuring that sales meet the company expectations. They also train and mentor their team to develop a professional and creative working environment.

Popular questions about Urban Decay

Which Urban Decay palette is best for warm skin tones?

Out of the three Naked palettes, makeup artists recommend the original Naked palette because of its bronze hues. However, Naked 3 also works on warm skin tones. It's all down to personal preference and which palette you think you will use more!

What Urban Decay products are vegan?

Urban Decay has a section on its website dedicated to vegan products, so you can see clearly what products are animal-product free. The vegan line includes Naked Skin powder foundation, All Nighter setting spray, Anti-Aging eyeshadow primer and the 24/7 velvet eyeliner pencil.

About Urban Decay

The Urban Decay story begins almost 20 years ago, when founder Wende Zomnir became fed up of all the beige, red and pink beauty products, wanting more colour. To this day, Wende still road-tests every product, wearing them whilst surfing or doing hot yoga to test durability. The brand was founded in Orange County, California where the first store was built and the offices are still housed. The brand's mission statement is 'beauty with an edge'.

For more information about Urban Decay products and services, call the Urban Decay customer service number on this page.