01618 366 825

Vero Moda Customer Service Opening Hours

Days Opening Hours
Monday- Thursday 8am-4pm
Friday 8am-1.30pm
Weekends Closed

Vero Moda UK Office Address

Department Address
UK office Unit A, 10 Fashion Street
E1 6PX London

Why would I contact Vero Moda customer service?

  • To track an order.
  • To find a Vero Moda stockist.
  • For more information about the returns process or to chase up a refund.
  • To cancel an order you placed online.
  • To make a complaint about a Vero Moda product or customer service experience.

Vero Moda UK

Vero Moda is a womenswear fashion brand from Denmark. The target audience is fashion-conscious young women who want to dress well for an affordable price. The collection aims to offer pieces that incorporate current trends as well as wardrobe essentials. Clothes are available in the following categories: tops, jackets, dresses, knitwear, blazers, shirts, skirts, jeans, jumpsuits, trousers and leggings, basics, shoes and accessories. Vero Moda can help you plan the perfect outfit, whether it is for a casual day out shopping or a night out on the town. Clothing is available in sizes XS to XL and prices vary from £10 to £180. The brand also has a collection, Noisy May, which is made up of denim and casual separates. You can also shop by trends, such as work wardrobe, cute and cool or tomboy. You can also shop by campaigns such as the autumn jackets campaign or green attitude. If you enjoy shopping online, sign up to the Vero Moda newsletter for £5 off your first order, as well as access to VIP pre-sales and competitions.

Vero Moda Dresses

Whether you need a safe dress that will never go out of style, a dress for a party or a dress for the office, Vero Moda has plenty of options available. There are casual day dresses, knitted dresses for the colder months, lace dresses for evening, printed dresses which make a statement and maxi dresses for holidays.

Vero Moda Coats

If you're seeking a cosy parka to see you through the winter months, a smart wool coat for work, or a faux fair jacket to throw over your dress when the party season rolls around, Vero Moda has a great selection. Coats are available for £30-180 depending on materials and style. You'll find transitional jackets to keep you warm whilst the weather changes, warm winter coats and light summer jackets.

Vero Moda Jacket

Searching for this season's must have printed bomber jacket? Need a light jacket for a rainy day? Looking for the perfect leather jacket to go with your denim? Vero Moda has all of this and more. You can expect to pay around £34 for a fake leather jacket, £35 for a bomber jacket or £40 for a short jacket. If you're visiting somewhere cold, you may wish to opt for a padded jacket which will keep you cosy but looking stylish.

Vero Moda London

There are two Vero Moda stores in London. They can be found at:

Vero Moda, 177-179 Oxford Street, Marylebone
London, W1D 2JS

Vero Moda, Westfield Stratford City, Montfichet Rd, London E15 2JU

Vero Moda Size Guide

To ensure that Vero Moda clothes fit you properly, you should measure yourself with the size guide before you buy. The size guide can be viewed here. You should get a friend to help measure you directly on your body- the measurements are all in centimetres.

Vero Moda Online

When you shop at Vero Moda online, you can find the full product range.

Delivery options (UK)

  • Home delivery (provided by Hermes)- £3.95, 3-5 working days.
  • Parcel shop pick-up (provided by CollectPlus)- £6.95, 4-5 working days.
  • Express delivery (provided by DHL)- £14.95, 1-2 working days.

Once your parcel has left the warehouse, you'll be given a tracking number to help you follow the parcel's progress until it reaches you.


You have 30 days to return your order to Vero Moda. It costs £4.95 if you use the prepaid shipping label. Exchanges are unavailable so if you need a different size or colour, return the item as normal and reorder it. Items will be refunded at the price you paid for them upon inspection to ensure that they are in an unused, resaleable condition.

Once your return has been received by Vero Moda, they will send you an email and the refund will be issued to the method that you paid with. For credit card and Paypal refunds, you should allow up to 30 days for the refund to process. Note that the return shipping cost (£4.95) will be deducted from the refund.

If you received your parcel by CollectPlus, return the parcel via your nearest CollectPlus store. Equally, if you received the parcel from Hermes, you should use Hermes to return it for a smoother returns process. You are not able to return online orders in-store.

Vero Moda FAQ

Where is Vero Moda in Dublin?

There are two Vero Moda stores in Dublin. The addresses are:
Vero Moda, Bloomfields Shopping Center, Unit 7,8,9, Dublin, Ireland
Vero Moda, The Square Tallaght, The Square, Tallaght, Dublin, Ireland

Where to buy Vero Moda online?

There are several online stockists of Vero Moda besides the official website. They are:
House of Fraser, ASOS, Zalando, Very, Next, Amazon, Brand Attic, USC, Dorothy Perkins, La Redoute, Lipsy and Tesco Direct.

How to track Vero Moda order?

Once you have placed an order, you'll receive an email which will contain your confirmation. When the order has been dispatched, you will receive another email containing tracking details. Allow 36-48 hours before you track the parcel as packages are sent from a warehouse in Germany so they can only be tracked once they reach the UK.

About Vero Moda

Vero Moda first launched in 1987. It was founded by the company Bestseller, as a fashionable option for young women. The brand is well known for its campaigns which star famous faces such as Kate Moss, Alexa Chung and Lily Allen. The company sells around 45 million products each year. Sister brand Noisy May launched in 2013.

For more about Vero Moda, call the customer service number on this page.